Data Protection: User Deletion Requests

How to anonymize a user

  1. Get email associated with the account from user deletion request

  2. Open admin and navigate to “Users”

  3. Search for the user and copy user ID

    1. Example: https://admin.com/#/users/ecb31f97-dd0b-4ed4-af6a-3f80d68dbd69/show.

  4. Open google sheets “Deleted Users” and enter user info

  5. Open postman and provide your authToken

  6. Get user

    1. https://api.com/api/users/ecb31f97-dd0b-4ed4-af6a-3f80d68dbd69

  7. Delete user

  8. Get user again to check if deletion was successful

  9. Notify customer service that the customer account has been removed successfully (IMPORTANT)

The API call anonymized the user in the database but also removes it from chargebee, mailchimp and autopilot.

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